One line to try it.
Add a line of JavaScript to try support for a sample business. Claim the demo, add your knowledge, and make it your own.
CUSTOMER SUPPORT / WITH A HUMAN WAY THROUGH
Less queue.
More conversation.
Customer support that answers first and brings in a human when it matters. Built for founders and teams with more to do than manage tickets.
Website widget · Email · DiscordStart small. Keep building.
Answers, without the obstacle course.AI first. Human help always within reach.
How it works
A conversation.
Not a ticket number.
The assistant handles what it knows. When it needs help, it asks your team privately and keeps the conversation together.
EXAMPLE CONVERSATIONSample business
An illustration of the support flow. No message is sent.
Your customer never hits a dead end.
Customers can ask for a human at any time. A teammate can continue through the assistant or introduce themselves, then resolve, escalate, or send the issue into your existing support queue.
Follow conversations in Discord or the web app. Step in where your judgement makes the difference.
Low setup. Useful from the start.
Fits into the day
you already have.
Start with the channels your customers use. Add more as you grow.
A smarter contact box.
Understand intent, translate messages, filter abuse, and route support, sales, or legal questions to the right place.
Better with every review.
Weekly reviews of real failures and edge cases help your team improve answers and strengthen its knowledge base.
Room to prove its value
Start free.
Grow on your terms.
Free usage gives a small business room to get started. Buy tokens when you need more, or choose a subscription bundle for a lower token price.
Free to start
- Token-based usage
- Paid top-ups as you grow
- Lower-cost subscription bundles
A few useful answers
Good questions.
Can a customer always ask for a human?
Yes. Human help is part of the product. Customers should never have to argue with a bot to reach a person.
Does a teammate appear as themselves?
A teammate can help through the assistant or choose to reveal themselves in the conversation.
Which channels come first?
The initial channels are the website widget, email, and Discord. Other messaging and community channels are planned.
Can it replace my contact form?
Yes. Customatic can understand the message, respond where appropriate, and route it to the right team.
Is this only for support departments?
No. It is built for founders, developers, and small teams who need support to work without building a whole department.